ba78's Privacy Policy
Here you will find a detailed description of how your personal information is collected, used, stored, and kept secure.
Introduction & Applicability
ba78 is a trusted online gaming and sports betting platform for players in Bangladesh. We place the highest importance on the privacy of our users and are committed to protecting their personal information.
This privacy policy explains what types of information ba78 collects, the purposes for which that information is used, who it may be shared with, and how you can keep control of your own data.
This policy applies to the following:
- The ba78 website (ba78.lat) and all its subpages
- Account registration and login process
- Financial transactions and payment activities
- Live chat, email, and other support channels
- Bonus and promotional activities
What Information We Collect
ba78 collects two types of information: information provided by the user and information collected automatically.
| Type of Information | Description | When Collected |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number (when required) | At the time of account registration |
| Contact Information | Mobile number, email address | At the time of registration and support requests |
| Financial Information | bKash, Nagad, Rocket, Upay number or bank account details | During deposit and withdrawal processes |
| Technical Information | IP address, device type, browser information, cookie data | Automatically while using the site |
| Gaming Activity Information | Betting history, game logs, win/loss records | Automatically while playing games |
2.1 Information Provided by the User
We collect the information you voluntarily provide when opening an account, making financial transactions, or contacting our support team. This information is stored in encrypted form on secure servers.
2.2 Automatically Collected Information
When you use the ba78 site, our servers automatically record certain technical information. This includes your IP address, browser type and version, which pages you visited, how much time you spent, and what device you used.
Purpose of Information Use
ba78 uses collected information only for specific and lawful purposes. We use your information for the following reasons:
Account Management
To handle registration, login, identity verification, and account security.
Processing Financial Transactions
To process deposit and withdrawal requests and maintain the security of transactions.
Providing Customer Support
To provide effective assistance via 24/7 live chat and email.
Fraud Prevention
To detect and prevent account fraud, money laundering, and other unlawful activities.
In addition to the main purposes above, ba78 may also use your information for the following:
- Reviewing and improving platform performance
- Sending bonus and promotional offers (with your consent)
- Communications related to responsible gaming
- Complying with applicable laws and regulations
- Dispute resolution and complaint handling
Information Sharing & Disclosure
4.1 Service Provider Partners
We work with selected third-party service providers who manage specific technical and business services on behalf of ba78. These partners are contractually obligated to comply with our privacy policy. They include:
- Payment gateways and financial service providers (bKash, Nagad, Rocket, Upay, etc.)
- Data analytics and website performance services
- Fraud detection and security services
- Game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.)
4.2 Legal Obligations
If providing information is required as part of a court order, government directive, or legal process, ba78 may supply that information to the relevant authority. In such cases, we will only provide the minimum information necessary.
4.3 Business Changes
In the event of a future change of ownership, merger, or acquisition of ba78, user information may be transferred to the new managing entity. In such cases, we will notify you in advance.
Cookies & Tracking Technologies
ba78 uses cookies and similar technologies to improve the user experience and analyse site performance.
5.1 Types of Cookies
Essential Cookies
Strictly necessary for login sessions and security. These cannot be disabled.
Functional Cookies
Remember your preferences — saves language, theme, and other settings.
Analytics Cookies
Analyse site usage patterns to help improve service quality.
5.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. However, turning off certain cookies may limit some functionality of the site.
Data Security Measures
ba78 uses modern technology and strong security measures to protect your personal information. Our security infrastructure operates at the following levels:
While we are committed to ensuring the highest level of security, no digital system is completely free of risk. You also have a responsibility — keep your password confidential and do not share it with anyone.
Data Retention Period
ba78 retains your information only for as long as necessary. The retention period is determined based on the type and purpose of the information:
- Account Information: For the duration the account is active, and for a specified period after account closure in accordance with legal requirements.
- Financial Transaction Records: For a specified period from the date of the transaction, in compliance with regulations.
- Support Communication Records: For a limited period after issue resolution, for review purposes.
- Gaming History: As required for responsible gaming and dispute resolution purposes.
At the end of the specified period, information is securely deleted or anonymised in a way that it can no longer be identified as belonging to a user.
Your Rights & Choices
As a ba78 user, you have certain important rights over your personal information. These rights are explained in detail below:
Right of Access
You have the right to request a copy of the information stored in your account.
Right to Rectification
You can contact us to correct any inaccurate or incomplete information.
Right to Erasure
In certain circumstances you may request that your information be deleted, though legal obligations may apply.
Right to Withdraw Consent
Consent given for marketing communications can be withdrawn at any time.
To exercise these rights or for any data protection enquiries, contact our support team: [email protected]
Protection of Minors
If we become aware that a minor has created an account on our platform or provided personal information, we will immediately delete that account and all associated information.
If you believe that a minor has provided information on our site, please notify us at [email protected].
Policy Changes & Updates
ba78 may update this privacy policy when necessary. If any significant changes are made, we will notify you in the following ways:
- A clear notice will be displayed on the site's main page or on the privacy policy page.
- Details of the changes may be sent to your registered email.
- The "Last Updated" date at the top of the page will be changed.
If you continue to use the site after a policy change, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page from time to time.
Contact Us
If you have any questions, concerns, or requests related to this privacy policy, please contact us:
Our support team is available 24 hours a day, 7 days a week in Bengali and English.
We take all privacy-related requests seriously and try to respond as quickly as possible.
Thank you sincerely for your trust and support in ba78. We are always committed to protecting your privacy.